POLICY
Price adjustment
If you find a lower price on our web site, instore or print, we will do a price adjustment.
- We will offer a price adjustment if we lower the price for the item you bought within 30 days of the purchase date with the original receipt.
- The item must be identical.
Our price adjustment policy DOES NOT apply to the following:
- Offers with limited quantity/door crashers
- Advertising errors and/or misprints
- Special Sale prices including Online only offers, Black Friday, Cyber Monday, Friends and Family or Boxing Day/Week
- Rebates or free/bonus/gift card offers
- Coupons/Saving cards
- Bundled offers
- Clearance items
How to request a Price Adjustment:
In-store purchases: Please bring your original receipt to your local store. Note that store staff cannot make price adjustments for online purchases.
Online purchases: Please submit your price adjustment request here. Note that your credit may take up to 10 days to process after the item has shipped.
If your item was cancelled and you locate the item in one of our Stores, simply present a copy of the cancelation email along with the email confirmation showing the original online price and we will process a price adjustment at store. You can also place a new order once the item becomes available and submit a price adjustment. This is valid up to 6 months from the order date.
If the item you are requesting a Price Adjustment on has had a previous offer included on it, including a coupon, then the adjustment will be based on the price paid and not the original price prior to any deduction.
We reserve the right at any time to reject, correct, cancel, or terminate any order for any reason whatsoever. If the price of any product is incorrectly displayed on our Web Site, we will provide you with an opportunity to purchase it at the correct price.
Price match
If you find a lower price on an exact item, in a Canadian retailer, in-store or online, we will do a price match. We will offer the price match in accordance with our price adjustment policy, within 30 days of purchase.
The following types of sellers do not qualify for a price match:
- Marketplace sellers
- Any sellers whose products are refurbished or liquidated
- We do not accept shelf labels or pictures of shelf labels
- The other retailer must have the advertised item in-stock and be available for immediate sale
THIS DOES NOT INCLUDE:
- Offers with limited quantity/door crashers
- Advertising errors and/or misprints
- Special Sale prices including Online only offers, Black Friday, Cyber Monday, Friends and Family or Boxing Day/Week
- Rebates or free/bonus/gift card offers
- Coupons/Saving cards
- Bundled offers
- Clearance items
Returns and exchanges
Holiday Returns and Exchanges Policy:
Purchases made as of October 20th, 2023 may be returned until January 31st, 2024.
Receipt is required for refund or exchange based on the details of our current Return Policy.
Returns or exchanges will be given within 30 days of the purchase date with the original receipt.
For a return or exchange, all products must be unopened, in original condition in original packaging, in resalable condition and with the original receipt.
No returns or exchanges on gift cards.
All returns are subject to Store Management discretion.
Electronic and environmental handling fee
ECO Fees (or the EHF - Electronic and Environmental Handling Fee) are fees collected on behalf of the provincial government. This is not a tax. The amount of the fee varies depending on the item and the province sets the fees annually. rooms+spaces must remit the fee to the provincial government. The fee is used to encourage the reuse and recycling of electronics and it is currently being collected, where required.
If a product is returned to a store and refunded, the EHF is also refunded.
